We have a 30-day return guarantee, which means you have 30 days after receiving your item to request a return if it's unused, after 30 days a refund is not possible. After your request has been accepted you have another 5 days to return the item to us, in the original packaging, at your own cost.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds cannot be issued if the products have been broken due to postage.
To start a return, you can contact us at email@example.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, this includes custom, personalised and digital products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, mystery sets and items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.