Privacy policy
Effective date: 17 April 2025
Last updated: 17 April 2025
This Privacy Policy describes how coralandink.com (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website (the “Site”).
1. Personal Information We Collect
When you visit the Site, we collect certain information about you and your device. We also collect information necessary to process your purchases and provide customer support. “Personal Information” means any information that can be used to identify you.
a. Device Information
• Examples collected: Browser type, IP address, time zone, cookies, browsing activity, search terms.
• Purpose: To load the Site correctly and analyse how visitors use it.
• Source: Automatically collected using cookies, log files, web beacons, or pixels.
• Shared with: Shopify, our website host and eCommerce platform.
b. Order Information
• Examples collected: Name, billing and shipping address, email, phone number, payment method (e.g. credit card, PayPal, Apple Pay).
• Purpose: To process your order, handle payments, arrange delivery, and communicate with you.
• Source: Directly from you during checkout or account creation.
• Shared with: Shopify, payment providers, and relevant shipping carriers.
c. Customer Support
• Examples collected: Information provided via email, contact forms, or messaging.
• Purpose: To assist you and improve customer service.
• Source: Provided by you.
• Shared with: Internal team or service providers if needed to resolve your query.
2. Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at hello@coralandink.com to request removal.
3. How We Use Your Personal Information
We use your personal information to:
• Provide products and services
• Process payments and deliver orders
• Communicate with you about orders or support
• Send marketing emails or text messages (with your consent)
• Analyse trends and improve our Site
• Prevent fraud or illegal activity
4. Advertising & Third-Party Marketing
We may share limited personal information (e.g. your name, email, city, and country) with trusted third-party platforms like Meta (Facebook and Instagram). This allows us to:
• Show you relevant ads
• Improve campaign performance
• Build custom and lookalike audiences
Data shared is handled securely and may be anonymised or hashed. You can opt out of this use at any time by contacting us at hello@coralandink.com.
5. Sharing Your Personal Information
We only share your information with service providers who help us deliver our services, such as:
• Shopify (to run our online store): Shopify’s Privacy Policy
• Payment processors
• Shipping carriers
• Marketing platforms (as outlined above)
We may also share your data to comply with legal obligations or to protect our rights.
6. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience.
a. Types of Cookies We Use:
• Essential cookies: Required for the Site to function (e.g. cart, login).
• Performance cookies: Help us analyse website traffic.
• Marketing cookies: Allow us to show relevant ads and track performance.
• Currency cookies: Help convert prices to your local currency based on IP.
You can control cookie preferences through your browser settings. Blocking cookies may impact how the Site functions.
For more information about cookies and how to disable them, visit www.allaboutcookies.org.
7. Do Not Track
Please note that we do not alter our data collection practices in response to “Do Not Track” signals from your browser.
8. Your Rights (UK & EU Customers)
If you are a resident of the UK or EEA, you have the right to:
• Access your personal data
• Request corrections or deletion
• Object to processing
• Request data portability
To exercise these rights, please contact us at hello@coralandink.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We encourage you to review this page regularly.
10. Contact Us
If you have any questions, or if you would like to make a complaint, you can contact us at:
📧 Email: hello@coralandink.com
📍 Address:
Office 43, The Cobalt Building
1600 Eureka Park
Lower Pemberton, Ashford
Kent TN25 4BF
United Kingdom
If you’re not satisfied with our response, you may contact the UK Information Commissioner’s Office (ICO) or your local data protection authority.